Home > Administration Support > Individual Support
Senior Management : Business Development & Marketing : Continuous Improvement
Finance & Administration : Individual Support : OHS & Return to Work : Training & Development
EEO & Anti-discrimination : Complaints & DisputesIndividual Support
Individual Support manages Tulgeen Disability Services' individual planning process and has recently reviewed procedures to more proactively meet the needs of our clients and employees.
A major part of Individual Support it's role is developing and producing augmentative or pictorial communication tools this includes:
- designing and producing questionnaires and symbols to support clients and employees understanding and participation in decision making and choice,
- developing pictorials of clients written individual plans to support the achievement of their goals, and
- taking photos for communication support and promotional purposes.
During the past 12 months Individual Support has:
- worked in consultation with staff in developing and implementing a progressive person-centred individual planning process;
- developed Plain English pictorial Employee handbooks and Individual Planning Guidelines for Facilitators; and
- is in the process of designing and developing state of the art Disability Service Standard posters, to support client and employee understanding of their rights and responsibilities.
Individual Support is also responsible for developing, in consultation with staff, written Behaviour Support Plans (BSP), and data collection tools for clients and employees, if required.
The publication of a six monthly external newsletter for clients, staff, advocates, Tulgeen's members and community organisations; and a three monthly internal newsletter also sits with Individual Support. Both newsletters are aimed at promoting information sharing, networking and consultation.
example
pictorial communication tool
