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EEO & Anti-discrimination : Complaints & DisputesComplaints & Disputes
Each client, employee, staff member or member of the community is free to raise and have resolved any complaint or dispute which they have about any aspect of Tulgeen Disability Services.
Tulgeen aims to resolve any complaint or dispute that clients, employees, their advocate, staff and/or members of the community have with the service; and provides them with a positive and supportive environment in which to pursue and resolve their complaint.
Applicants applying to access Tulgeen who have a complaint or dispute follow Tulgeen Group’s Complaints and Disputes procedures, starting at the Operation Manager’s (OM) level.
If Tulgeen Disability Services' clients, employees and/or their advocate have a complaint or dispute they are made aware of the mechanisms available to them upon entry to the Service.Tulgeen makes sure the complaints and disputes process observes the rights of the individual making the complaint, without disruption to the provision of services to other clients and staff. All complaints lodged are investigated in a fair, timely and positive manner and in line with Tulgeen’s Privacy, Dignity and Confidentiality Policy & Procedures.
Pictorial Complaints and Disputes Poster
